Knowledgebase
 
VECOAX SERIES TROUBLESHOOTING FAQ NO VIDEO Check for the TEST PATTERN using a test TV, using the unit's basic setup with default settings. 1. Connect unit to TV via coax cable. DO NOT connect the HDMI source. 2. Use default settings on the unit. (T...
DOA POLICY AND PROCEDURE   We are sorry to hear that you received a defective product. We have very strict Quality Control procedures in place and verify each unit after production, before shipment of the product. Because of the nature of electronic...
RESELLER RETURN POLICY As a Reseller you are required to resell the product as "used" or "open box item". If you wish to return a single item order to us (PVI) for either Store Credit towards another purchase or full refund at the cost of a restocking...
You can use a Laptop or PC as a HDMI source for our units no problem at all. It requires you to set the output HDMI reosultion to a TV standard such as 1920*1080 59HZ(1080P) or 1280*720P 59hz(720P) This can be done simply by putting your Laptop in Ext...
In order to use the Raspberry PI as s HDMI source sometimes it is required to preform the following on your raspberry PI: From shell prompt "sudo tvservice -d /boot/edid.dat" Then "cd /boot" Then "vi config.txt" Add the following 2 lines: hdmi_e...
WARRANTY POLICY AND PROCEDURE     Because of the nature of electronics defects or damage can happen. We have very strict QC control to ensure that we can minimize the amount of defects or prolonged failures.  Each unit has a 5 year limited warranty tha...